Search our help center or browse topics below
New to MyHomestay? Start here.
Setting up your property and rooms.
Managing guest bookings.
Receiving and tracking payments.
Managing guest information.
Notifications and messaging.
Managing your account and subscription.
Keeping your data safe.
Check if your phone has network signal. Wait 30 seconds and try again. If using a new number, ensure it's a valid Indian mobile number (+91). Contact support if the issue persists.
Verify the phone number is correct. Check if the guest has opted out previously. SMS delivery can take up to 5 minutes during peak times. You can resend notifications from the booking details page.
Payments need to be manually verified. Go to Dashboard > Payments, find the payment, and click "Verify". If you're unsure, check your bank/UPI app for the transaction.
Check if those dates are blocked in Dashboard > Calendar. Also check if there's an existing confirmed booking. If you cancelled a booking, it may take a few minutes to free up the dates.
Try refreshing the page. Clear your browser cache. If on a slow connection, some features may take longer. The dashboard is optimized for 3G networks but may be slow on 2G.
You may have reached your plan limit. Starter: 5 rooms, 1 property. Professional: 15 rooms, 3 properties. Upgrade your plan in Dashboard > Settings > Subscription.
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