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Terms of Service

Last updated: December 2025

1. Acceptance of Terms

By accessing or using MyHomestay ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform.

These Terms apply to all users of the Platform, including homestay owners ("Property Owners"), their staff members ("Staff"), and guests making bookings ("Guests").

2. Description of Service

MyHomestay is a software-as-a-service (SaaS) platform that enables homestay and small lodging owners in India to manage their properties, bookings, guests, and payments digitally.

The Platform provides:

  • Property and room management tools
  • Online booking widget for guests
  • Payment tracking (UPI-first, manual verification)
  • Guest communication via SMS and WhatsApp
  • Analytics and reporting dashboard
  • Staff management with role-based access

3. User Accounts

3.1 Registration

To use the Platform as a Property Owner, you must register using a valid Indian mobile phone number (+91). Authentication is performed via One-Time Password (OTP) sent to your registered phone number. We do not use email/password authentication.

3.2 Account Security

You are responsible for maintaining the confidentiality of your phone number and any OTPs received. You agree to immediately notify us of any unauthorized use of your account.

3.3 Account Types

  • Property Owner: Full access to own property data and settings
  • Staff (Helper/Manager): Limited access as defined by the Property Owner

4. Subscription Plans & Billing

4.1 Plans

The Platform offers the following subscription plans:

  • Starter: ₹999/month - 1 property, 5 rooms, 1 staff member
  • Professional: ₹2,499/month - 3 properties, 15 rooms, 3 staff members
  • Enterprise: ₹7,999/month - Unlimited properties, rooms, and staff

Annual subscriptions receive a discount of 2 months free.

4.2 Free Trial

New users receive a 14-day free trial with full access to Professional plan features. No payment information is required to start the trial.

4.3 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. All payments are in Indian Rupees (INR) and include applicable GST.

4.4 Refund Policy

Subscription fees are non-refundable. If you cancel your subscription, you will continue to have access until the end of your current billing period.

5. Property Owner Responsibilities

As a Property Owner, you agree to:

  • Provide accurate information about your property and rooms
  • Maintain valid licenses and permits required for operating a homestay/lodging
  • Honor bookings made through the Platform
  • Respond to guest inquiries in a timely manner
  • Comply with all applicable laws and regulations
  • Not use the Platform for any illegal or fraudulent purposes

6. Guest Bookings

6.1 Booking Process

The Platform facilitates bookings between Guests and Property Owners. A booking is confirmed only after the Property Owner verifies receipt of payment.

6.2 Payment Processing

The Platform does NOT process payments directly. Guests pay Property Owners via UPI or bank transfer. Property Owners manually verify payments received. The Platform only facilitates displaying payment instructions and tracking payment status.

6.3 Cancellations

Cancellation policies are set by individual Property Owners. Guests should review the cancellation policy before making a booking. Refunds, if applicable, are processed directly by the Property Owner.

7. Communication Consent

By using the Platform, Property Owners agree to receive transactional communications via SMS and WhatsApp. Guests provide explicit consent at booking time to receive communications related to their bookings via SMS.

Guests can opt out of communications at any time by replying "STOP" to any message received.

8. Data & Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

9. Multi-Tenancy & Data Isolation

The Platform operates on a multi-tenant architecture. Each Property Owner's data is isolated and cannot be accessed by other Property Owners. We implement strict technical controls to ensure data separation.

10. Intellectual Property

The Platform, including its design, features, and content, is owned by MyHomestay and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.

11. Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYHOMESTAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

We are not responsible for disputes between Property Owners and Guests, including but not limited to booking disputes, payment disputes, or issues with property conditions.

12. Account Suspension & Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or harmful activities. Upon termination, you will lose access to your account data, though we will provide a data export option where technically feasible.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of significant changes via SMS or in-app notification. Your continued use of the Platform after such changes constitutes acceptance of the new Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

15. Contact Us

If you have any questions about these Terms, please contact us:

  • WhatsApp: +91 XXXXXXXXXX
  • Email: support@myhomestay.in

By using MyHomestay, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.